OpenClaw

OpenClaw Agent SLA Scorecard: Keep Multi-Agent Quality Stable

By Thomas McLoughlin · 25 Feb 2026

This guide shows OpenClaw teams how to use an SLA scorecard so multi-agent workflows stay fast, measurable, and reliable.

OpenClawAI AgentsOperationsQuality Control

Who this guide is for

This guide is for teams using OpenClaw with more than one agent. You may already have drafting, QA, and publishing agents. But output quality still swings week to week.

You will learn a simple SLA scorecard. It helps you keep multi-agent work fast and reliable.

Why speed alone is not enough

Many teams are excited when agents ship quickly. Then problems appear: duplicated work, missing facts, and inconsistent tone. Fast chaos is still chaos.

Without service levels, tasks bounce between agents.
Without quality checks, errors reach publish.
Without logs, root causes stay hidden.

An SLA scorecard creates shared rules for speed and quality.

What to include in an agent SLA

Keep SLA definitions short and concrete. Every agent should know its target and limit.

Turnaround target: e.g., first draft in 20 minutes.
Quality floor: e.g., zero critical factual errors.
Escalation rule: e.g., handoff to human if confidence is low.
Evidence rule: e.g., all claims need a cited source in notes.

If a rule is not measurable, it will not be followed.

The 5-step OpenClaw SLA scorecard setup

Step 1: Map your agent pipeline

List agents in sequence. Keep it visual and simple.

Brief agent
Draft agent
Fact-check agent
Style QA agent
Publish agent

For each stage, write input, output, and owner.

Step 2: Set one primary KPI per stage

Do not overload each stage with many metrics. One main KPI keeps focus clear.

Brief stage KPI: acceptance rate by writers.
Draft stage KPI: first-pass publishability.
Fact-check stage KPI: critical error rate.
Style QA KPI: readability score compliance.
Publish stage KPI: on-time release rate.

Add one guardrail KPI for risk if needed.

Step 3: Define pass/fail thresholds

Each KPI needs a green, amber, and red zone.

Green: target met, no action.
Amber: watch and review at end of day.
Red: pause stage and escalate.

Thresholds remove argument and save time.

Step 4: Add handoff contracts

A handoff contract is a mini checklist attached to every transfer. It prevents missing context.

Task objective is written in one sentence.
Audience and reading level are specified.
Required sources are attached.
Output format is fixed and validated.

No contract, no handoff.

Step 5: Run a daily 10-minute review

At the end of each day, review the scorecard with one human owner.

Which stage hit red most often?
Which handoff field was missing most?
Which fixes can be shipped tomorrow?

Small daily fixes beat big monthly reviews.

Example scorecard fields

Job ID
Pipeline stage
Start time and end time
Primary KPI result
Pass/fail status
Escalation triggered (yes/no)
Root cause tag

These fields are enough to find patterns quickly.

Common mistakes in agent operations

No single owner. Shared ownership causes drift.
Moving thresholds too often. Keep targets stable long enough to learn.
Skipping red-stage pauses. Teams push through and multiply damage.
No post-mortem tags. You cannot improve what you cannot group.
Optimising only for output volume. Volume without trust hurts the brand.

Quick SLA checklist

✅ Pipeline stages mapped with clear owners
✅ One primary KPI set for each stage
✅ Green/amber/red thresholds documented
✅ Handoff contract attached to each transfer
✅ Daily 10-minute review in calendar
✅ Red-stage escalation path tested
✅ Root cause tags reviewed weekly

FAQ: handling SLA failures

What should happen after three red alerts in one week?

Pause new work in that stage. Run a short root-cause review. Then ship one control fix before resuming normal volume. This stops repeated failure loops.

Should every agent have the same SLA?

No. Drafting and QA have different risk profiles. Each stage should have targets based on impact, not convenience.

How much human review is still needed?

For high-stakes pages, keep human review at final QA and publish stages. For low-risk updates, sample checks are often enough if scorecards stay green.

Weekly improvement routine

Monday: review last week’s red tags.
Tuesday: update one handoff contract field.
Wednesday: test one prompt or routing change.
Thursday: compare quality score before and after.
Friday: lock improvements and archive learnings.

This routine keeps systems evolving without creating disruption.

Final takeaway

OpenClaw can make teams much faster. But speed only matters when quality stays stable. An SLA scorecard gives your agent system clear targets, clear limits, and clear ownership.

Start small. Track one pipeline this week. Improve one bottleneck each day. Your output will get faster and safer at the same time.